Hi Folks,
As we all aware LCS is a mandate now for any D365FO project with a lot of new changes/update in place. Things are slightly different now for the PROD environment where you don't have any access to servers for PROD all PROD servers are maintained by directly Microsoft.
Here is an update and I believe its an awaited update from most of our customer. Now you can report an outage for production environment straight from LCS, check below post for details;
https://blogs.msdn.microsoft.com/lcs/2017/12/18/report-production-outage-through-lcs/
Enjoy...
-Harry
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Thanks